Extended 5 Year Warranty
2020 Red Paddle Co Boards can be covered under the 5 year warranty program. 2020 boards can be identified by their serial number at the back of the board. The serial number must start with Red 20 .
For the avoidance of doubt it is only 2020 Red Paddle Co inflatable SUP boards that are covered by the 5 Year Extended Warranty and not paddles, leashes, bags, fins or any other accessory or boards from previous model years. For your board to qualify for the full 5 year warranty it needs to be purchased between 7th October 2019 and 6th October 2020 and registered within 3 months of the date on your original receipt.
Boards need to be registered here: https://redpaddleco.com/register/ . Boards purchased after the 6th October 2020 will be covered for the remaining period of the original 5 Year period and must be registered within 3 months of the original purchase.
Only brand new, unused boards qualify for this program and not Ex Demo boards. The Red Paddle Co 5 year warranty covers defects in materials and craftsmanship.
The boards are covered under warranty, to the original owner with proof of purchase from an authorized Red Paddle Co retailer, against defects in materials and craftsmanship.
If your product should fail during the extended warranty period due to defects in materials or craftsmanship, we will repair it free of charge or replace it at our discretion.
Normal wear and tear damage, damage caused by misuse, cosmetic damage, improper care or impacts/accidents are not covered by this warranty. Wear and tear is natural and inevitable damage as a result of normal use and exposure to the elements.
Losses or costs incurred as a result of loss of use are not covered. The product’s lifetime depends on how well it’s taken care of and how much use it gets. Outdoor adventures can be rough on your gear and taking care of your equipment will increase the lifetime of the product.
If you need to submit a warranty claim, please contact us via this
page: : https://redpaddleco.com/red-who/contact-us/
PREVIOUS YEARS BOARDS:
2008 – 2017 model year boards.
New Boards manufactured in between the above periods were sold with a 1 year warranty for the original purchaser.
Boards with one year warranties carried one of the following serial number prefixes:
Red13, Red14, Red15, Red16, Red17
Boards made between 2008 and October 2012 did not carry serial numbers.
Boards made between October 2013 – October 2015 had their serial number printed on the leash point at the back of the board and started with Red followed by the year of the board e.g Red13 = 2013 board, Red14 = 2014 board.
Boards made after October 2016 either had their serial number printed on the leash point at the back of the board or on a small white strip next to the valve.
October 8th 2017 – October 6th 2019 Boards manufactured/purchased in between these periods and with either a serial number starting with Red18 or Red19 were sold with a 1 year warranty for the original purchaser but this could be extended to 2 years if the board was registered within 3 months of original purchase and no later than 6th July 2020.