Red Paddle Co operates a channel distribution model where products are sold to consumers through independent retail outlets across the globe. Within the USA and Canada the local distributor has enabled online purchasing through the Red Paddle Co website. Orders are then made available to our extensive retail network offering them the chance to claim the order and dispatch the product based on their proximity to the customer and if they have the product in stock. . This enables every customer to get any product in the Red Paddle Co range no matter where they are in the country. In order to offer this service via our retail partners we have the following refund policy and delivery costs as follows:
Coastal Distribution Group (Red Paddle Co’c North American Distributor) do not offer refunds on any product that has shipped. They request to be contacted as quickly as possible for cancellations on any product that has yet to be shipped.
If you have ordered the wrong product please contact Coastal Distribution Group as soon as possible to cancel your order as long as this has not already been dispatched. Their contact details are: 1(800)-565-5405 or email [email protected]
On all orders over $100 we offer FREE SHIPPING on orders over $100 in the United States and the majority of Canada. Orders under $100 are charged a flat $10 fee.
Please note due to our channel distribution model using independent retail outlets some orders may be delivered to you in multiple shipments.
Remote areas in Canada (Northwest Territories, Nunavut and Yukon Territory) are charged a flat $100 fee on all orders due to the complexity of shipping to these regions.
Orders are dispatched within two business days and typically take up to 5 business days to be delivered (not guaranteed).